FAQ von Ride | Ride MTB

Important questions about Ride (FAQ)

Here are the most important questions and answers from the Ride universe. For further information, please contact the Ride team by email.

Subscription

In addition to the printed magazine, the Ride Gold subscription also offers additional digital services. The subscription is therefore for the recipient. 40 days before the end of the subscription period, they will receive a request for payment to extend their subscription. It is not possible for the purchaser to extend a gift Ride subscription.

At ride-mtb.com/subscribe you can find out about the various subscriptions and also activate any subscription.

You can view the subscription term at any time in the user profile under "Subscriptions".

40 days before the end of your subscription period, you will receive a message by email. You will then have the option to extend or cancel your subscription.

Four weeks before the end of your subscription period, a payment request will be sent to extend the subscription. In the user profile under "Subscriptions", you can cancel a subscription yourself at any time at the end of the term.

In the user profile under "Addresses", the details can be changed at any time or different delivery and billing addresses can be stored. The e-mail address can be changed in the user account under "Edit user profile".

A subscription can be upgraded at any time in the user profile under "Subscriptions". The new rights are assigned immediately when the subscription is changed. The remaining credit from the old subscription is displayed in the shopping cart and automatically deducted from the new subscription price.

You can buy a subscription voucher in the Ride online store using the following link: ride-mtb.com/shop/voucher-ride. After payment, you will find the promo code in the "Vouchers" section of the user profile, which can be passed on to the recipient. The recipient can redeem the voucher for all products from the online store.

Subscription, Bike shops & hotels

You can find the service overview of the respective business subscription on the page of the subscription. You can register via the following link: ride-mtb.com/register-partner

You can find the service overview of the respective business subscription on the page of the subscription. You can register via the following link: ride-mtb.com/register-partner

Bike shops & hotels

The entry can be adjusted independently via the "Edit" tab after successful login. Instructions: Guideline for partner companies

Onlineshop

Delivery is by post and usually takes one to three working days within Switzerland. Delivery to EU countries  is by Post Economy and can take up to ten working days according to the information provided.

The shipping costs are calculated according to the order quantity and weight.

Partner & advertisment

Shops, hotels and bike schools have an active partner subscription to be listed in the Ride channels. You can register via the following link: ride-mtb.com/register-partner

Recording a job posting costs CHF 102.60 (incl. VAT) once. Bike shops with an active partner subscription can enter jobs free of charge.

Travel packages

For each tour you will find a fitness and riding technique scale.

Ideally at the partner bike stores of Ride. Information about the bike stores: ride-mtb.com/bikeshops

Cancellation conditions are defined in the GTC of Ride.

You are welcome to contact Ride via email for an offer for a guide for the planned trip.

The tours and stages are described in detail in the trail books and supplemented with a map. GPS tracks are also provided for each trail book.

In order for all travel documents to be issued and transportation to be organized, a lead time of five days is necessary. For tours without luggage transportation, a lead time of two days is sufficient.

The mountain railway tickets including bike transport are handed in at the hotel at check-in.

No! A downhill bike is too heavy and unsuitable for the Bahnentour because the routes also include individual ascents. All descents on the Bahnentour can be ridden on bikes with less suspension travel. The more suspension travel available, the less quickly you will tire towards the end of the tour.

Job postings

Job psotings can be activated via the following link: ride-mtb.com/job-ads. As soon as the job advertisement has been purchased in the online store, the job can be entered in the user profile via the "My content" section. The job advertisement is published at ride-mtb.com/jobs.

Bikeshops with an active partner subscription can enter jobs free of charge.

Job postings can be edited directly within the advertisement using the "Edit" button. The creator must be logged in to be able to make an edit.

When the job posting is open, it can be adjusted under the "Edit" tab and set to inactive. The creator of the job advertisement must be logged in to be able to edit it.

The job posting is active for three months and is automatically deactivated afterwards.

The job postings will appear on ride-mtb.com/jobs. They are also integrated into Ride's weekly newsletter.

No, each individual job advertisement is subject to a fee. It is not possible to publish several jobs in one posting.