Important questions about Ride (FAQ)
Here are the most important questions and answers from the Ride universe. For further information, please contact the Ride team by email.Subscription
Is the gift subscription automatically renewed?
In addition to the printed magazine, the Ride Gold subscription also offers additional digital services. The subscription is therefore for the recipient. 40 days before the end of the subscription period, they will receive a request for payment to extend their subscription. It is not possible for the purchaser to extend a gift Ride subscription.
What are the publication dates of the Ride print magazine?
The publication dates are listed here: ride-mtb.com/publication-dates-ride-magazine
How can I subscribe to Ride?
At ride-mtb.com/subscribe you can find out about the various subscriptions and also activate any subscription.
Where can I find the duration of my subscription?
You can view the subscription term at any time in the user profile under "Subscriptions".
Does a subscription renew automatically?
40 days before the end of your subscription period, you will receive a message by email. You will then have the option to extend or cancel your subscription.
Does a subscription expire automatically or do I have to cancel?
Four weeks before the end of your subscription period, a payment request will be sent to extend the subscription. In the user profile under "Subscriptions", you can cancel a subscription yourself at any time at the end of the term.
How do I change my address?
In the user profile under "Addresses", the details can be changed at any time or different delivery and billing addresses can be stored. The e-mail address can be changed in the user account under "Edit user profile".
How can I upgrade my Ride subscription?
A subscription can be upgraded at any time in the user profile under "Subscriptions". The new rights are assigned immediately when the subscription is changed. The remaining credit from the old subscription is displayed in the shopping cart and automatically deducted from the new subscription price.
How can I give a subscription as a gift?
You can buy a subscription voucher in the Ride online store using the following link: ride-mtb.com/shop/voucher-ride. After payment, you will find the promo code in the "Vouchers" section of the user profile, which can be passed on to the recipient. The recipient can redeem the voucher for all products from the online store.
Subscription, Bike shops & hotels
What does a business subscription offer?
You can find the service overview of the respective business subscription on the page of the subscription. You can register via the following link: ride-mtb.com/register-partner
What does a business subscription offer?
You can find the service overview of the respective business subscription on the page of the subscription. You can register via the following link: ride-mtb.com/register-partner
Bike shops & hotels
How can I edit my bike shop/hotel entry myself?
The entry can be adjusted independently via the "Edit" tab after successful login. Instructions: Guideline for partner companies
Onlineshop
How long does it take to ship the product?
Delivery is by post and usually takes one to three working days within Switzerland. Delivery to EU countries is by Post Economy and can take up to ten working days according to the information provided.
What are the shipping costs?
The shipping costs are calculated according to the order quantity and weight.
Partner & advertisment
When is a bike store, a bike hotel or a bike school listed?
Shops, hotels and bike schools have an active partner subscription to be listed in the Ride channels. You can register via the following link: ride-mtb.com/register-partner
What does a job advertisement cost?
Recording a job posting costs CHF 102.60 (incl. VAT) once. Bike shops with an active partner subscription can enter jobs free of charge.
Travel packages
How well do I have to be able to ride? How fit do I need to be?
For each tour you will find a fitness and riding technique scale.
Where can I hire a mountain bike?
Ideally at the partner bike stores of Ride. Information about the bike stores: ride-mtb.com/bikeshops
Can I cancel my trip at short notice?
Cancellation conditions are defined in the GTC of Ride.
Can I do the tour with a guide?
You are welcome to contact Ride via email for an offer for a guide for the planned trip.
Are the routes easy to find?
The tours and stages are described in detail in the trail books and supplemented with a map. GPS tracks are also provided for each trail book.
By when do I have to book at the latest?
In order for all travel documents to be issued and transportation to be organized, a lead time of five days is necessary. For tours without luggage transportation, a lead time of two days is sufficient.
Where and when do I get the mountain railway tickets?
The mountain railway tickets including bike transport are handed in at the hotel at check-in.
Do you need a downhill bike for the Bahnentour?
No! A downhill bike is too heavy and unsuitable for the Bahnentour because the routes also include individual ascents. All descents on the Bahnentour can be ridden on bikes with less suspension travel. The more suspension travel available, the less quickly you will tire towards the end of the tour.
Job postings
How is a job posting recorded?
Job psotings can be activated via the following link: ride-mtb.com/job-ads. As soon as the job advertisement has been purchased in the online store, the job can be entered in the user profile via the "My content" section. The job advertisement is published at ride-mtb.com/jobs.
Bikeshops with an active partner subscription can enter jobs free of charge.
How can a job posting be changed?
Job postings can be edited directly within the advertisement using the "Edit" button. The creator must be logged in to be able to make an edit.
Can a job posting be deactivated?
When the job posting is open, it can be adjusted under the "Edit" tab and set to inactive. The creator of the job advertisement must be logged in to be able to edit it.
How long is a job posting active?
The job posting is active for three months and is automatically deactivated afterwards.
Where does the job posting appear?
The job postings will appear on ride-mtb.com/jobs. They are also integrated into Ride's weekly newsletter.
Can several jobs be entered in one job posting at the same time?
No, each individual job advertisement is subject to a fee. It is not possible to publish several jobs in one posting.