Shimano helps with battery service
Until now, dealers who needed support with batteries from Darfon or Trend Power, which are installed in Steps systems, had to contact the bike manufacturer or the battery manufacturer. But now Shimano is optimizing this process. From July 2021, dealers across Europe will be able to have specific Darfon or Trend Power batteries serviced via the trusted Shimano network.
All compatible batteries will have a common label so that dealers can easily identify which batteries can be serviced via this new, simplified approach. The batteries will now be labeled with a special Shimano Steps service sticker. Dealers will also be able to see the battery model number in Shimano's E-Tube Project to check if the battery can be supported.Every Shimano branch or Shimano representative in Europe will have service contracts with Darfon and Trend Power and will be able to supply replacement batteries and other spare parts such as chargers, plugs and cables to retailers. This is already the case for Darfon in Switzerland. The Trend Power material will follow.
bike.shimano.com
darfon.com
simplo.com
Note: This content has been automatically translated from German. Please report any incorrect translations.