CycleLab is a modern mobility service provider with brand-independent bike repair shops. We service all types of bikes: from e-bikes and cargo bikes to road bikes, gravel bikes, and everyday bikes. 

Our focus is exclusively on repairs and service. Digital booking, clear processes, and precise workshop scheduling ensure that our customers know exactly when their bike will be ready and can track the repair status at any time. 

As of January 2027, we’re looking for the face of our customer service: the first point of contact for our customers and the central link between the workshop, suppliers, and internal processes.  

Your Responsibilities 

You’ll find the right solutions for our customers, ensure that information is in the right place at the right time, and support the team in making their day-to-day work easier and more efficient. 

In short: You’ll ensure that many individual steps come together to create a first-class service experience. 

Customer Experience & Operations 

• You’ll communicate with our customers in German and English—in person, by phone, email, and chat.&
• You’ll keep track of ongoing orders and priorities and ensure that work is completed on time. 
• You will handle the check-in and check-out of bicycles, thoroughly document repair orders, and provide a clear explanation of the work performed when the bicycles are returned. 
• You’ll organize pickups and drop-offs for our customers. 
• You are responsible for data quality in our workshop tool and ensure that orders and customer information are maintained completely and accurately. 
• You will log daily incoming goods and prepare bicycles with the necessary replacement parts so that repairs can be carried out as quickly and efficiently as possible. 

Administration 

• You prepare ad hoc reports for the workshop and business management.&
• You process accounts payable and accounts receivable invoices as well as the corresponding payments. 
• You assist with monthly closings and day-to-day bookkeeping. 

What you bring to the table 

• Experience in customer service, direct customer contact, or a comparable service role 
• Experience with administrative tasks and a solid grasp of organizational processes 
• Excellent written and spoken German and English; additional languages are a plus 
• A hands-on approach or a willingness to learn the technical basics and perform simple bicycle-related tasks 
• Proficiency with digital tools, email, chat, and common Office applications 
• An independent, structured, and reliable work style 

What we offer 

• 5 weeks of vacation 
• A 5-day workweek from Monday through Friday with flexible working hours 
• A bright, modern workshop with up-to-date equipment 
• Real responsibility and plenty of creative freedom 
• A growing, well-coordinated team with very flat hierarchies 
• Employee discounts on bikes, accessories, and repair services