Ibis goes into overtime

Is there anything more annoying than a product that gives up the ghost shortly after the statutory warranty period? Ibis definitely doesn't offer that kind of excitement: the Californian bike manufacturer extends the warranty to a whopping seven years.

Ibis Cycles is extending its warranty and is now offering a seven-year warranty on all frames and wheels produced after January 1, 2016.

Ibis says it has already replaced defective parts over and above the existing 3-year warranty - and wondered why customers should not be given this security in advance. "We are also confidently demonstrating the great confidence we have in our products and see the extension as a sign of appreciation towards our customers and dealers," Ibis announced in a press release.

Ibis Cycles now guarantees the materials and workmanship of all frames and wheels for 7 years. In the event of defects, the US manufacturer will replace or repair the affected part. A one-year warranty applies to paint and finishes.In addition, there is a lifetime "no-fault" guarantee: In the event of a crash or other non-warranty case, Ibis Cycles will provide a cost-effective replacement or repair. "However, we reserve the right to decide on these warranty cases - i.e. not to deliberately provoke a crash...", is a clarification.

The warranty does not cover normal wear and tear, incorrect care or assembly, misuse, conversions and cases of neglect. Disassembly, reassembly and repair of additional components are also not included in this warranty. Shipping costs are not covered by Ibis. Both warranties are non-transferable, i.e. limited to the first purchaser.

www.ibiscycles.com