New interface for BionX operation

With the e-bike boom, specialist dealers are also in demand as mechatronics engineers - and to make this work easier, drive manufacturer BionX is providing a new dealer software platform. The new interface not only serves as an update tool, but is also intended to be used as a communication tool.

On May 1st, BionX will present the BBI2, a revised version of its current BionX Bike Interface software - BBI for short. The Canadian drive manufacturer announces that after more than two years of development, a software with features that are already used in the automotive industry has been created. With the new version, the BBI platform is set to make the leap from pure programming, troubleshooting and diagnostic software to an effective sales and communication tool.

The most important feature is the new remote support function, which allows service technicians to access a BionX system from anywhere in the world. This remote maintenance function enables improved diagnosis of system components, direct contact with the dealer and even remote reprogramming of the system. The manufacturer promises a faster and more efficient service for the dealer. This function can mean that an e-bike that is not working properly does not have to be returned to the factory, but can be repaired via the network.

In order to achieve continuous product improvement, BBI2 now also enables the automated uploading of log files - i.e. event log files - as well as access to technical documents. A new, detailed service report is also available to the dealer for internal documentation, but also as a service for the customer.

"For us, the new BBI platform represents an evolution of the current software. It is a first step towards an all-encompassing tool for our customers. Implementing functions such as remote support has brought us a huge step forward. BBI2 is based on an HTML-based online application and will act as a source of information for all BionX systems. The intuitive user interface facilitates communication between all levels of the service and supply chain. In the event of complex problems, remote maintenance is just a click away" - says Werner Schiller, Sales and Marketing Director of BionX International Cooperation.

As Martin Birrer from Swiss BionX provider Intercycle explains, remote maintenance via BBI2 is very simple and intuitive. The previous hardware - the so-called BIB, with which the dealer connects the BionX drive to the computer - is compatible with the new software. From Wednesday, May 1, 2013, the BBI1 will refer to the new BBI2.

www.bionxinternational.com