Stöckli integrates insurance into the purchase price

Bikes from Stöckli Outdoor Sports are now exclusively covered by "Stöckli Velo-Assistance" for one year from the date of purchase. If the bike needs a repair, the owner contacts the Velo-Assistance center. They will record all mechanical defects and arrange for the bike to be collected from the owner's home. The collection and delivery service is free of charge for newly purchased Stöckli bikes.

The exclusive bike assistance service from Stöckli Outdoor Sports is unique in Switzerland. This collection and delivery service can be extended at the end of the one-year service for 39 francs per year. With this extension of the customer service, Stöckli Outdoor Sports shortens the way to the repair shop as much as possible and is closer to its customers than any specialist bike dealer at their place of residence.

And this is how Stöckli Velo-Assistance works:
1. is the Stöckli bike defective? Call the Velo-Assistance center and describe the problem of the defect.
2. the bike will be collected from your place of residence
3. the bike is repaired professionally, as quickly as possible and in consultation with the customer in the Stöckli workshop.
4. after the repair has been completed, the bike is delivered to the customer's place of residence
5. the customer conveniently pays the cost of the repair with an invoice.

Source: Press release, www.stoeckli.ch