The Canadian manufacturer of electric drive systems offers a free warranty extension for BionX systems that is valid worldwide. In model year 2014, this applied to selected manufacturers of complete bikes "powered by BionX" and will be extended for model year 2015 to all manufacturers who equip their e-bikes with BionX systems.

The warranty extension applies to the first purchaser of a bike with a BionX drive and is free of charge. The prerequisite for this is participation in the BionX system registration at the specialist dealer via BBI2 (BionX Bike Interface) - the manufacturer's communication and service tool. This registration is only possible for the customer directly when purchasing a new bike. Furthermore, an annual check-up of the BionX drive system at the specialist dealer is required for this warranty extension.

"The end customer ultimately benefits from the free extension of the warranty to 3 years. This applies to all BionX system components, including the battery of the new bike," explains Christian Winands, BionX Marketing Manager for Europe. This also simplifies service processing for specialist retailers, as the date of purchase and all other relevant information on the system components is automatically stored, continues Winands.

For specialist dealers, this registration of the vehicle eliminates the need to check the date of purchase or present the original invoice in the event of a warranty claim or service request. The BBI platform also gives the specialist dealer direct feedback on the warranty status of the components.

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