Just before the turn of the year, Canyon Bicycles GmbH was the target of a cyber attack. It appears to be a professionally organized group of perpetrators who specialize in attacking companies. According to a press release from the Koblenz-based mail order company, the perpetrators managed to gain access to Canyon's IT systems. Software and servers were encrypted and thus paralyzed in places.

The canyon.com website was not affected: orders can and could be placed via the web store as usual. The attack has now been identified and, according to current knowledge, has been stopped."The attack demonstrates massive criminal energy," says Canyon founder and CEO Roman Arnold. "Due to the encryption of our IT infrastructure, work and business processes were temporarily massively impaired. Our Koblenz site and all international subsidiaries were directly affected, with the exception of the US company, as it works with its own IT system. We expect delays in customer contact and deliveries over the next few days. We are doing everything we can to minimize the impact on our customers and fans and get back to normal operations as quickly as possible. We deeply regret this incident and apologize that Canyon is currently unable to offer its usual standard of service," Arnold continued.Immediately after becoming aware of the cyber attack, Canyon informed the relevant authorities. Since then, it has been working closely with the Koblenz Criminal Investigation Department and the State Office of Criminal Investigation. The State Commissioner for Data Protection in Rhineland-Palatinate was informed. Criminal charges have been filed against the perpetrators. Experts from the fields of IT, forensics and cyber security were able to quickly analyze and control the attack and have already introduced solutions and countermeasures.On January 6, 2020, Canyon informs that there may still be delays in customer service and bike delivery in the coming days and that telephone and e-mail traffic is not yet working.

canyon.com