Canyon gives customers their money back

Canyon Refund

Photo: Canyon Bicycles

There are problems with the batteries on two e-mountainbike platforms from mail-order king Canyon: the housings of the power storage units can develop cracks and result in a fire hazard. As the solution is a long time coming, Canyon is offering customers a part of the purchase price as a refund or vouchers.

Canyon not only invites customers to check their battery, but also to request a partial refund of the purchase price. This can be transferred to the buyer's bank account or received via a voucher for Canyon products.

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Canyon Akku-Check

Canyon invites you to a battery check

There are problems with the batteries on two e-mountain bike platforms from mail-order king Canyon: the housings of the power storage units can develop cracks. This could allow moisture to penetrate the battery, causing a short circuit and resulting in a fire hazard. This is why Canyon customers are obliged to check the batteries.

18.11.2024

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Autor: Tobias Gütlin

News published on 19.12.2024

Note: This content has been automatically translated from German. Please report any incorrect translations.