The OFF 5 (24 inch) and Off 6 (26 inch) models have a trail-compatible geometry. It is therefore quite possible that these bikes have to withstand high loads - something that should always be taken into consideration with any bike. Cranks hardly ever break when pedaling along at a leisurely pace anyway. Disaster is therefore imminent during intensive use. 

The Federal Bureau of Consumer Affairs and the BFU are urging you to stop riding the above-mentioned Woom models and the ORIGINAL model until it is clear that none of the unsafe cranks are fitted.

The affected models are the 2019 and 2020 model years for the OFF 5 and OFF 6 models and the 2016 to 2020 model years for the ORIGINAL model. Anyone who is unsure of the year of manufacture should carry out the online crank check offered by Woom.

Safe new cranks are fitted by Woom specialist dealers. They will replace the parts free of charge, the association writes in its press release.

This is not the first time Woom has had to recall bikes for safety reasons. In the summer of 2023, the clamping of the stem and steerer tube on certain models gave cause for concern. Despite this, Woom bikes are popular with parents and their cycling offspring thanks to their child-friendly geometry and low weight.